G-REP (GoPets)

Knowledge/Experience/Skills Required

* Minimum of 1 year customer service experience in a call center environment
* Excellent English communication skills
* Strong Customer Service skills
* Computer and Internet proficient
* Problem solving and analytical skills
* Knowledge on 3D/2D Computer Graphics Animation
* College-educated

Principal Accountabilities

* Ensures superb gaming experience through fast and effective resolution of issues reported by players.
* Documents and reports feedback given by customers for continuous improvement of processes and procedures.
* Manage customer inquiries by providing complete information about services.
* Ensures complete customer information is obtained including specific error message or problem.
* Provides responsive and competent email support to customers in areas of product features by handling inquiries in a timely manner.
* Provides email support services as scheduled and fill in for others in accordance with the “all hands on deck” philosophy.
* Maintains customer satisfaction according to the current levels of measurements.
* Completes ongoing training programs in order to use the skills and knowledge acquired to answer inquiries about company operations, product and version information and marketing programs.
* Investigates problem situations to determine appropriate method of resolution. Escalate to second level using appropriate procedures.
* Maintains ongoing working relationship with other departments within the company particularly Game Management and Product Management as appropriate for product or service support to obtain information necessary to address customer inquiries. Provides feedback from customers and suggest new ideas on how to improve department procedures and services.
* Performs other functions that may be assigned by the superior from time to time.

Interested applicants are requested to email application letter and resume to jobs@mobius.ph or visit us at:

Digital Media Exchange Inc.
8F Net One Center, 26th St cor 3rd Ave,
Crescent Park West, Taguig City, Philippines